Shipping Policy

Last Updated: October 23, 2026

Thank you for shopping at EKDCH. We are committed to providing clear shipping information and keeping our customers informed throughout the order fulfillment process.

1. Shipping Destinations

EKDCH currently offers shipping to eligible addresses within the United States.

Shipping availability is determined at checkout. If an address is not supported, shipping options may not be available.

2. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Order processing includes payment verification, preparation, and packaging.

During holidays, promotional events, or periods of unusually high demand, processing may take longer. We will contact customers if a significant delay affects their orders.

3. Estimated Shipping Times

For orders delivered within the United States:

• Order processing: 1–3 business days

• Standard shipping transit: 5–10 business days

• Estimated total delivery: 6–13 business days

Delivery estimates are not guarantees. Weather conditions, carrier disruptions, public holidays, remote delivery locations, and other circumstances may affect transit times.

4. Shipping Charges

Shipping costs, if applicable, are calculated and clearly displayed at checkout before the customer completes payment.

Any free-shipping promotions or shipping discounts will be identified during checkout.

5. Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing their tracking number or tracking link.

Tracking updates may take some time to appear after the shipment has been accepted by the carrier.

6. Shipping Carriers and Fulfillment

Orders are fulfilled through our shipping and logistics partners. Carrier selection may vary depending on the product, destination, and fulfillment location.

Shipping origin may vary by product. We do not guarantee that every order ships from within the United States.

7. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an address error, please contact us promptly at hello@ekdch.com.

We will attempt to assist with address changes before an order is shipped, but changes cannot be guaranteed once fulfillment has begun.

8. Delayed, Lost, or Damaged Shipments

If your order is significantly delayed, appears lost, or arrives damaged, contact us at hello@ekdch.com with your order number and relevant details.

For damaged products, please provide photographs of the item and packaging when possible.

We will investigate the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Multiple Shipments

Orders containing multiple products may arrive in separate packages, depending on availability and fulfillment arrangements.

If your order is shipped in multiple packages, tracking information may be provided separately.

10. Contact Information

For shipping inquiries, please contact:

EKDCH

Email: hello@ekdch.com

Phone: +1 601-792-3833

Business Address: 1504 McNeil Rd, Chunky, MS 39323, United States

Website: https://ekdch.com