Privacy Policy

Last Updated: October 23, 2026

EKDCH ("we," "us," or "our") operates the website https://ekdch.com and its associated online store (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect personal information when customers visit our website, make purchases, contact customer support, or otherwise interact with our Services.

Our online store is powered by Shopify.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect:

Contact Information

• Name

• Email address

• Telephone number

• Billing and shipping addresses

Order and Transaction Information

• Products purchased

• Order history

• Payment status

• Shipping and fulfillment details

• Returns and refund requests

Payment Information

Payments are processed through payment service providers. We receive information necessary to confirm and manage transactions, but we do not require customers to send complete card details to us by email.

Device and Usage Information

• IP address

• Browser type

• Device information

• Website usage and interaction data

• Cookie and similar technology information

Communications

• Customer service messages

• Questions and feedback

• Other information voluntarily provided to us

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders.

• Arrange shipping and delivery.

• Handle returns, exchanges, and refunds.

• Provide customer support.

• Send transactional communications.

• Maintain website functionality and security.

• Detect and prevent fraud or unauthorized transactions.

• Improve our products and shopping experience.

• Conduct marketing activities where permitted by law and applicable privacy preferences.

• Comply with legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential shopping functions, remember preferences, understand website performance, and support advertising or analytics where enabled.

Customers may manage certain cookie preferences through available website controls or browser settings.

Where required by law, we obtain appropriate consent before using non-essential tracking technologies.

4. Sharing Personal Information

We may share relevant personal information with service providers when necessary to operate our business, including:

• Shopify, our ecommerce platform provider.

• Payment processing providers.

• Shipping and fulfillment providers.

• Customer support service providers.

• Technology, security, and analytics providers.

• Advertising and marketing partners, where applicable and legally permitted.

• Government authorities or other parties where disclosure is legally required.

We do not authorize service providers to use customer information beyond applicable contractual arrangements and permitted purposes.

5. Shopify and Third-Party Services

Our store uses Shopify technology to provide ecommerce functionality.

Certain personal information may be processed by Shopify in accordance with its applicable privacy terms.

For more information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Customers may also review Shopify's Privacy Portal:

https://privacy.shopify.com/

Our website may contain links to third-party websites. We are not responsible for the privacy practices of websites that we do not operate.

6. Information Security

We use reasonable organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, accounting, fraud prevention, and legal compliance.

Retention periods may vary depending on the type of information and applicable legal obligations.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Obtain information about certain data processing activities.

• Opt out of certain marketing communications or data uses.

• Exercise additional privacy rights provided by applicable law.

To submit a request, contact hello@ekdch.com.

We may need to verify your identity before processing certain requests.

We will respond in accordance with applicable legal requirements.

9. Marketing Communications

If you receive marketing emails from EKDCH, you may unsubscribe using the instructions included in those messages or by contacting us.

Unsubscribing from marketing communications does not prevent necessary order-related or customer service emails.

10. Children's Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can investigate and take appropriate action.

11. International Data Processing

Our service providers may process information in locations outside the customer's state or country of residence.

Where applicable, appropriate safeguards are used in accordance with relevant privacy laws.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, or applicable law.

The latest version will be published on this page with an updated effective date.

13. Contact Us

For questions or requests concerning this Privacy Policy:

EKDCH

Email: hello@ekdch.com

Phone: +1 601-792-3833

Business Address: 1504 McNeil Rd, Chunky, MS 39323, United States

Website: https://ekdch.com