Return & Refund Policy

Last Updated: October 23, 2026

At EKDCH, we want customers to shop with confidence. This policy explains how returns, exchanges, cancellations, and refunds are handled.

1. 30-Day Return Policy

We accept eligible return requests within 30 calendar days of the confirmed delivery date.

Returns may be requested for reasons including:

• The product does not meet your expectations.

• You ordered the wrong item.

• You received a damaged or defective product.

• You received an incorrect item.

To qualify for a standard return, the item must generally be:

• Unused and in its original condition.

• In its original packaging, where applicable.

• Complete with accessories and included components.

• Accompanied by proof of purchase or an order number.

These conditions do not limit any rights that customers may have under applicable consumer protection laws.

2. How to Request a Return

To initiate a return:

1. Email hello@ekdch.com within 30 days of receiving your order.

2. Include your order number, product name, and reason for the return.

3. Provide photographs if the item is damaged, defective, or incorrect.

4. Our support team will review your request and provide return instructions.

Please contact us before mailing any returned products.

Do not send returns to our business contact address unless our support team has confirmed it as the correct return destination.

The appropriate return address will be provided when your return request is approved.

3. Return Shipping Costs

For standard returns due to a change of mind, an incorrect customer selection, or other non-defective product reasons, the customer is responsible for return shipping costs.

If a return is due to our error, including a defective, damaged, or incorrectly shipped item, EKDCH will cover reasonable return shipping costs or provide an appropriate alternative resolution.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If an item arrives damaged, defective, or incorrect, contact hello@ekdch.com as soon as possible.

Include your order number, a description of the problem, and supporting photographs when available.

We will assess the issue and offer an appropriate resolution, which may include a replacement, refund, or other remedy consistent with applicable law.

5. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

For approved refunds, we will initiate the refund to your original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to process and display the refund.

If the refund has not appeared after the applicable processing period, please contact us.

6. Exchanges

If you wish to exchange an eligible item, contact hello@ekdch.com within the 30-day return window.

Exchanges are subject to product availability.

If a direct exchange is unavailable, we may arrange a return and refund so that you can place a new order.

For defective or incorrect items, we will provide an appropriate remedy at no additional cost to the customer, where required by law.

7. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at hello@ekdch.com.

We will attempt to accommodate your request before fulfillment begins.

Once an order has shipped, cancellation may no longer be possible. Eligible items may still be returned under this policy.

8. Non-Returnable Items

Certain products may be subject to return restrictions for hygiene, safety, or legal reasons, where permitted by applicable law.

Any product-specific return restrictions will be clearly disclosed on the relevant product page before purchase.

These restrictions do not override statutory rights concerning defective, damaged, or incorrectly supplied goods.

9. Restocking Fees

EKDCH does not charge a restocking fee for eligible returns under this policy.

10. Contact Information

For return, exchange, or refund assistance:

EKDCH

Email: hello@ekdch.com

Phone: +1 601-792-3833

Business Address: 1504 McNeil Rd, Chunky, MS 39323, United States

Website: https://ekdch.com